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Order Information

1. Order Status & Tracking

How do I check the status of my order?

After placing an order, you will receive an order confirmation email containing your order number. Your order number is a unique reference used to identify and track your purchase.

You may review order details and tracking information through My Account once available. When your order ships, SYNETICUSA will send a dispatch confirmation email that includes the carrier tracking details.

If you cannot locate your order number, please contact us at info@syneticusa.com. To help us locate your purchase, please provide:

  • Your order date
  • The full name used in the billing section at checkout
  • The email address used to place the order

2. Order Acceptance, Pricing & Contract Formation

2.1 Contract Formation

Your submission of an order through syneticusa.com constitutes an offer to purchase Products. Receiving an order confirmation email acknowledges receipt of your request but does not constitute final order acceptance or a binding contract.

A binding purchase contract is formed only when SYNETICUSA fulfills and ships your order and issues a dispatch confirmation containing carrier tracking details.

2.2 Pricing Errors & Right to Cancel

While SYNETICUSA strives for accuracy in product specifications, inventory, and pricing, technical or human errors may occur. SYNETICUSA reserves the right, at its sole discretion, to modify prices, correct errors, limit purchase quantities, or cancel any order arising from incorrect pricing, product information, or inventory errors, regardless of whether the order has been confirmed or payment has been processed.

If SYNETICUSA cancels an order that has not shipped after payment has been processed, a full refund will be issued promptly to the original payment method.

2.3 Order Cancellations

Orders may be cancelled only before they are processed for fulfillment and shipped. Once an order has entered fulfillment, has been dispatched, or tracking information has been issued, it may no longer be eligible for cancellation.

For return eligibility after delivery, please review our Return & Refund Policy. For product defects or component-performance concerns, please review our Limited Warranty.

2.4 Electronic Communications

Visiting syneticusa.com or sending emails to SYNETICUSA constitutes electronic communication. You consent to receive communications from us electronically and agree that all notices, disclosures, agreements, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

3. Payment & Billing

What payment methods do you accept?

SYNETICUSA accepts major credit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Available payment methods may vary based on checkout availability, order location, product type, or fraud-prevention review.

Why is my phone number required at checkout?

We collect your phone number and other contact details so we can contact you if there is an issue with your order, payment, shipping address, account, or product availability. We may also need to verify or clarify the information submitted with your purchase.

SYNETICUSA may work with third-party service providers to process certain transactions or fulfill orders. We do not share personally identifiable information except as necessary to process your order, provide requested services, comply with applicable law, or as otherwise described in our Privacy Policy.

4. Sales Tax

Sales tax is calculated based on the applicable laws and tax requirements for the delivery destination and the items purchased. Orders delivered to California are generally subject to California sales or use tax unless a specific exemption applies.

California sales or use tax may also apply to certain delivery, shipping, and handling charges depending on how those charges are structured and stated at checkout.